The email may have landed in the "Spam" or "Promotions" folder of your mailbox. The email is sent from the address [email protected].

If you want to change your order because of a spelling mistake for example, please contact us via the contact form as soon as possible. After payment, you have to contact us in a very short time because we generally send your card directly for printing. The delivery time may be delayed.

Orders are usually shipped from our warehouse within 2 business days. It then takes 2-8 business days for your item to reach your home. During busy periods, it may take up to 6 days before shipping. Our parcels are generally delivered by your local postal services, we do not work with relay points. If you still haven’t received your package after 30 days, we will give you a full refund and you can keep the item when you receive it. Digital files are delivered by email around 5 minutes after your purchase.

No, there is no invoice in the package.